Grievance Redressal Policy

  1. For Customer Complaints, please write to us at [email protected]

    - Customers shall ensure that they quote their loan account number in every correspondence regarding their complaint.

  2. In case the complaint is not resolved within the given time or customer is not satisfied with the resolution, the customer can approach the Grievance Redressal Officer
    Name: Mr KE Narayanan
    Email ID: [email protected]

  3. Details of Principal Nodal Officer are given below for any further escalations :
    Name: Mr Shalabh Mohan
    Email ID: [email protected]

  4. If the complaint is not redressed within a period of one month, the customer may reach out to RBI through CMS portal (